Experienced Manager for BPO LOBs including Retail (Amazon) and Telco (T-Mobile) account that covers and provides realtime assistance not only to customers but to Agents well, Agents which includes Sales,Tech,Retention and Customer service representative. A year experience being an Agent under the Retail account then pure Supervisor position on Telco, i still take calls as well so I can say that Im pretty much experienced when it comes to Customer service. 6 years experience in total and its under one company only which means My loyalty cant be question. I do audit calls, provide feedback and contribute not only to the agent and teams improvement but to the business as a whole.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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