Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

December 21st, 2024 (today)

Member Since

April 13th, 2022

Profile Description

I am a dynamic and driven person with over 6 Years in Customer Service
•Compliant Resolution: Answered an average 50+ calls per day from unsatisfied customers related to delays in shipments, order mistakes, and lost orders. Achieved 96% average customer satisfactions.
•Certified Amazon CSR: Received certification for working with Amazon for 3 years. Helped customers with their concerns and request.
*Refund Processing
*Return Processing
*Creating an account
*Checking Fraud from customers cards
*Tracking Orders
*Product Searching
*Amazon FBA
I also have an experience handling calls and also chat by tracking the latest update of the package, wherein customer called us that wanted to have or check the status of the order, as well as delayed in transit issue, Out for delivery tracking information, Between Fulfillment center and stations issue and handling the delayed packages as well. Also,
I love Resolving the problem by providing exemplary service and Acknowledging their concern.
I do love engaging customers to provide them a good service and Continue using the service,
My aim to my duties and responsibilities is always, Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
, Following up with clients or customers to check that they’re still satisfied with any purchases,
Letting customers or clients know about additional products or services,
Determining the quickest, most effective ways to answer a client’s or customer’s questions,
Escalating queries and concerns
Troubleshooting common issues with a product or service.
Clinical Call Coordinator | RB Robiños Review Services I Bridge Home Health and Hospice Services CA 
This company works under Bridge Home Health and Hospice located at California. What I do here is to relay the concern of our caller to the Triage Nurse or to the On-call Nurse. Also Communicating with the Physicians and Doctors such as scheduling visits and Doctors' Appointments