Keith

Team Lead and Quality Analyst

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Graduate

Last Active

February 10th, 2025 (today)

Member Since

April 11th, 2022

Profile Description

Experienced Operations Supervisor and Customer Service professional with over 10 years of experience across various BPO industries. I bring a proven track record of team management, coaching, and performance improvement, ensuring high-quality customer experiences and operational efficiency. My background includes leading teams, executing process improvements, and managing multi-channel operations in customer service, sales, and technical support.I have successfully coached teams to exceed performance targets, executed process improvement initiatives, and handled high-volume customer inquiries through email, chat, and social media. My experience spans working with clients to resolve product and service-related issues, conducting quality audits, and using CRM tools like Salesforce, SAP CRM, Shopify and Hubspot to optimize operations.Skills include:- Team management and coaching for continuous improvement- Customer relationship building and issue resolution- Quality assurance, call evaluation, and performance analysis- Process improvement and efficiency initiatives- Expertise with Salesforce, SAP CRM, Hubspot, and ShopifyI am passionate about driving operational success, improving customer satisfaction, and delivering results through data-driven strategies and a commitment to excellence.