Customer Service | Freight Coordinator | Freight Claims

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

September 22nd, 2024 (today)

Member Since

April 10th, 2022

Profile Description

A highly motivated person dedicated to providing top-of-the-line service. Passionate in improving tasks by providing clients with careful consideration and support.

Experienced and skillful in providing high-quality service to clients.

My professional ethics is defined by precise attention to detail, a passionate drive for innovation, adaptability, and a steadfast commitment to task execution.

Proficient in Logistics, Order Fulfillment, Freight Coordinator, Customer Service, Email and Chat Support. Within the scope of Freight Forwarding, I am adept as a Claims Specialist.

My proficiency extends to delivering outstanding customer service and virtual support, including email management, order fulfillment, and data entry. Well-versed in various platforms such as FedEx, UPS, Unishippers, Shipco, ECU360, Air Freight, Hapag-Lloyd, and more, Also experienced in Shopify, Gorgias, Helpscout including Slacks and Whatsapp as communication apps with clients. I am committed to providing comprehensive assistance tailored to your business needs.

Proficiently manages customer inquiries, resolves issues, and strives for utmost customer satisfaction. Demonstrating exceptional communication, problem-solving, and empathy abilities, they promptly attend to customer concerns while upholding professionalism and effectiveness. Committed to providing outstanding service, they embody the organization's ethos, cultivating positive customer relationships, and driving overall business prosperity.

Devoting 40+ hours per week, you can rely on my reliability and integrity. If you seek a skilled Virtual Assistant, Customer Service Representative, Chat/Customer Support, Freight Claims Specialist, Freight Forwarding, or Logistics Support Specialist, I am eager to explore how I can contribute to fulfilling your requirements. I am keen on discussing how I can play a role in advancing the success of your enterprise.

My Skills and Qualifications:
• Excellent verbal and written communication skills to engage with customers, understand their needs, and provide clear solutions.

• Proven ability to resolve customer issues and inquiries promptly and professionally.

• Attentive listening skills to understand customer concerns and tailor responses accordingly.

• In-depth understanding of our products/services to provide accurate information and upsell opportunities.

• Ability to handle multiple inquiries simultaneously while maintaining a high level of
accuracy.

• Empathetic approach to build rapport with customers and demonstrate a genuine interest in their concerns.

• Effective time management skills to meet service level agreements and deadlines.

• Conflict Resolution: Proficient in de-escalating situations and turning negative experiences into positive ones.

• Familiar with CRM software and other customer support tools.

Why Choose Me:
• Customer-Centric: I prioritize the needs and satisfaction of customers in every interaction.

• I can adapt to new products or services rapidly, ensuring I provide up-to-date and accurate information.

• I collaborate effectively with colleagues to ensure consistent and seamless customer support.

• I maintain a courteous and professional demeanor, even in challenging situations.

• I strive to exceed performance targets and contribute to team success.

• I actively seek feedback and identify areas for personal and team improvement.

I am excited to bring my customer service expertise to your team and contribute to delivering outstanding service. If you're looking for a dedicated Customer Service Representative committed to enhancing customer satisfaction, please contact me. I'm ready to help your organization shine in customer support
<8efe80624d780eba0c6493ec45140364>Email: Upgrade to see actual info
Contact number: Upgrade to see actual info
Location: General Santos, Philippines