Live Chat and Email Support / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.26/hour ($750.01/month)

Bachelors degree

Last Active

September 21st, 2024 (today)

Member Since

April 8th, 2022

Profile Description

Greetings! I'm a senior customer service specialist with about 4 years of experience in the and are able to offer the following solutions:

-E-commerce Zendesk/Freshdesk/Kustomer/Zoho Email Support
-Shopify Customer Service Chat and Email Support
-Handle customer complaints.
-Answering Product Questions
-Checking Order Status
-Processing Refunds/Change order requests
-Handle Klarna/Paypal disputes, Paypal issues
-Pre and Post-purchase issues
-Order placement, troubleshooting, warranty, and account management.
-Inventory Update
-Manage customer account record
-Data Entry
-Administrartive Work

Tools: Shopify, Zoho, Freshdesk, Zendesk, Gorgias, Salesforce, Kustomer, Klaviyo, Iterable, Slack, Klarna, DeepL, Google Drive, Microsoft Excel, Iterable

If you think I'm a good fit, I would love to discuss further!