Maila
Customer Service Specialist and Quality Analyst
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
November 2nd, 2024 (today)
Member Since
April 8th, 2022
Profile Description
I take pride in being part of the BPO industry for more than ten years. My experience has definitely helped me develop a vast understanding of the key elements of driving the success of the business and providing the best resolution to customers' issues in a customer-centric approach.
Part of my work background includes being a Resolutions Manager for a hospitality brand where I helped resolved time-sensitive issues between hosts and guests through effective mediation strategies.
I am currently working as a Quality Analyst for a video sharing platform where I monitor the process of VOD ingestion and ensure that our quality performance targets are exceeded. This role helped me develop my skills in root-cause analysis, providing feedback, generating reports, and implementing process improvement initiatives.
Top Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Google Sheets
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: Less than 6 months
Other Skills
Marketing » Content Creation » Proofreading
Real Estate » Appointment Setting
Customer Support » Phone Support » English Speaking
Marketing » Content Creation » Technical Writing
Real Estate » Accounting
Experience: 6 months - 1 year
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, NCR
- Tests Taken
- IQ
- Score: 143
- DISC
- Dominance: 14%
- Influence: 7%
- Steadiness: 41%
- Compliance: 38%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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