Financial Services, Logistics & Freight - Customer Success

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

November 26th, 2024 (yesterday)

Member Since

April 6th, 2022

Profile Description

- Experienced Online Representative with a Decade of Expertise -

Industries & Experience

1. Logistics, Freight, & Supply Chain- Email Customer Support & Management: 
Expert in handling high volumes of email inquiries with efficiency and professionalism, ensuring prompt and accurate responses to customer queries.  
- Invoicing: Skilled in generating, managing, and verifying invoices, ensuring accuracy and compliance with company policies. 
- Parcel Labeling & Tracking: Proficient in parcel labeling and delivery tracking, maintaining meticulous records to ensure smooth and timely deliveries.  - Quoting:Experienced in preparing and managing quotes for clients, ensuring competitive pricing and clear communication.  
- Customer Support Team Lead: Successfully led a team of customer support representatives, fostering a collaborative environment to achieve high customer satisfaction and operational excellence.

2. Financial Services- Customer Support Success for a Worldwide Remittance Company: Delivered exceptional customer support for a global remittance company, providing solutions to customer issues with efficiency and empathy.  
- Transaction Monitoring: Expert in monitoring financial transactions, implementing anti-fraud and anti-money laundering measures to protect company and customer interests.  
 Verbal & Written Verification: Conducted thorough verbal and written verification processes to ensure the authenticity of transactions and customer information.

> Skills

* Customer Support
- Multi-Channel Support: Proficient in providing customer support through phone, email, and chat, with a strong emphasis on delivering consistent, high-quality service across all channels.  
- Support Team Leadership: Experienced in leading customer support teams, with a focus on training, mentoring, and driving team performance to meet and exceed targets.

* Marketing:
- Social Media Management: Skilled in creating and managing social media content to enhance brand presence and engagement.  
- Email Marketing: Adept at designing and executing email newsletters, crafting compelling content, and managing sales funnel design to drive conversions.  
- Systems Automation (Gohighlevel): Basic systems automation, particularly within the Gohighlevel platform, streamlining marketing processes to improve efficiency.

* General Virtual Assistant
- Administrative Tasks: Experienced in a wide range of admin tasks, consistently demonstrating initiative in problem solving and process streamlining to enhance operational efficiency.

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With over nine years of dedicated service to international companies, I specialize in customer success support and operations across diverse industries, including financial services, logistics, freight & supply chain, and social media & automation marketing.

In my most recent role within Logistics & Freight, I led a Customer Success Support team and provided crucial administrative assistance. My responsibilities included managing invoicing, parcel labeling, tracking, email management, and offering support to drivers and depots, all aimed at ensuring smooth operations and maintaining a high success rate.

In the Financial Services sector, I focused on remittance services, excelling in transaction monitoring, verification, support, and anti-fraud measures, ensuring the security and efficiency of financial transactions.

My experience in General Virtual Assistance encompasses property research, underwriting using specialized tools, and creating impactful social media content. I also have a strong background in email marketing, including newsletter design, sales funnel creation, and implementing basic automations to drive engagement and conversions.

I thrive in dynamic environments and am passionate about optimizing processes and enhancing customer experiences to contribute to business growth.