8 years in a BPO industry with customer service experience for a US telco account. Experienced Team Manager managing my team with their administrative reports such as score updates, coaching, admin support and other admin task for their personal employment. I was able to handle a team with 18 representatives who handle calls to support customer needs and to provide the best customer service experience. I used to provide customer service to customers who has a need with their services as Customer Service Representative. I was trained to work on a Graveyard shift since 2014. I have also experiences in pharmaceutical industry as Medical Representatives catering insulin products. Real Estate sales rep for Camella Philippines and Sales Representative for Toyota Cars Philippines.
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- Steven Rapposelli
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