Admin Assistant | Loan Processor | Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 3rd, 2025 (2 days ago)

Member Since

March 30th, 2022

Profile Description

Proven track record of quality scores and customer satisfaction Upgrade to see actual infoliver service to end-users via chat and email.
Evaluate and analyze the issues faced by end-users and provide appropriate troubleshooting and resolution steps.
Data Entry for new clients and updating existing client Upgrade to see actual infodexing and organizing of supporting documents and identifying gaps
Request pricing discounts from lenders and order valuations, organize property reports.
Assists in the preparation, assessment, and submission of home loan application.
Liaising with clients, brokers, and lenders to finalize loan applications.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

- Collaborated with cross-functional teams to identify and resolve customer-related issues promptly - Ensured customer success by proactively monitoring customer usage and providing timely support - Established an effective customer feedback loop that resulted in a 45% increase in customer satisfaction ratings - Developed and implemented lead generation and qualification processes that improved lead conversion rate.

Customer Support » Ecommerce

Experience: 1 - 2 years

Office and Administration » Data Entry

Other Skills

Office and Administration » Admin Data Processing

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Loan Processing

Experience: 2 - 5 years

- Determined borrower eligibility, determined loan terms and conditions, and prepared loan documents - Processed a high volume of loan applications with accuracy and efficiency, increasing loan approvals - Verified loan applicant information to ensure accuracy, resulting in a reduction in loan processing time

E-Commerce » Etsy

Experience: 6 months - 1 year

Real Estate » Mortgages

Experience: 1 - 2 years

Office and Administration » Email Management

Experience: Less than 6 months

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Pedro, Laguna

Tests Taken: IQ
Score: 110: DISC
Dominance: 36
Influence: 24
Steadiness: 26
Compliance: 14: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”