Experienced Customer Support and IT Service Desk

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 9th, 2025 (today)

Member Since

March 29th, 2022

Profile Description

Goal driven customer service professional for more than 6 years of experience in BPO Industry and handled 2 different accounts. I have developed phone etiquette manners and an ability to deal with happy or agitated customers.
Real-Time Analyst for 1 year with the same company. Responsible in monitoring the schedule provided to the agents and responsible in passing the Service Level Agreement daily.
I am working as a Service Desk Analyst now, where I manage users accounts and troubleshoot any of their hardware and software issues.
Looking for a role to leUpgrade to see actual infoge my problem-solving skills to help ensure customer satisfaction.
Skills:
Organized

<8efe80624d780eba0c6493ec45140364>Email Etiquette
Phone / Voice Etiquette
Order Tracking
Data Entry
Product Search
Proficient with MS Office Applications
Basic computer troubleshooting
My experience has helped me improve my leadership and communication skills.
It helped me more in boosting my self confidence that is why I can easily talk to client on shore.
I am very passionate in everything that I do, always giving my best to help the company and most all to help myself grow.
I am a work-in-progress person, I know that I still need to know a lot of things and I am very much willing to learn.
I am looking forward to discussing my qualifications with you in more details soon.