Customer Service Specialist, Tech, Chat, Email Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

March 28th, 2022

Profile Description

With 8 years of hands-on experience in customer support across diverse industries—including telecommunications, e-commerce, tech, and hospitality—I’m a dedicated Customer Support Specialist with a proven track record of enhancing customer satisfaction, retention, and loyalty. My expertise spans technical support, client integrations, and senior-level customer happiness support, with a focus on efficiency, empathy, and solution-driven service.

Skills and Expertise: Problem Solving & Conflict Resolution: Skilled in identifying customer pain points and delivering efficient, tailored solutions to resolve issues and prevent escalation.

Technical Proficiency: Extensive experience with Zendesk, Salesforce, Jira, Slack, Zoho, Trello, and Zenhub, ensuring seamless communication and resolution of technical queries.

Customer Happiness & Retention: Committed to creating a positive, memorable experience that fosters long-term customer loyalty and repeat business.

Fast Learner & Adaptable: Capable of quickly understanding new tools, products, and processes to meet the unique needs of each customer. 

What I Offer: I bring a proactive approach to customer support that’s both empathetic and efficient. I strive to make each interaction a positive experience, with a goal to leave customers feeling valued, heard, and fully satisfied with the service they receive. If you're looking for a reliable, experienced professional to join your team and enhance customer relationships, I’m here to help!