IT Global Service Desk

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

March 28th, 2022

Profile Description

As an ITSD, I have the knowledge to perform Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses. I have an experience in diagnosing and solve issues with single and multi-user systems using maintenance tools and problem solving skills. Establish and adhere to service level response and resolution times for all systems and coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team. We effectively communicate to management, teaUpgrade to see actual infombers, and various customer groups as well and demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
I am capable of performing individual contributor roles and where needed work in a team environment.
Technical Competencies:
Knowledge of PC hardware and architecture and Desktop Operating System internals
Knowledge/competencies in: Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN
Familiarity with supporting iOS devices, Mac OS
Understanding of network protocols for a LAN and WAN including remote connectivity.