L2 System Engineer

Overview

Looking for full-time work (8 hours/day)

at $10.23/hour ($1,799.99/month)

Associates degree

Last Active

December 15th, 2024 (4 days ago)

Member Since

March 28th, 2022

Profile Description

Resume 

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Im a L2 system Engineer, my primary role was to provide technical support and assistance for complex issues that couldn't be resolved by the L1 support team. I also played a key role in implementing and maintaining monitoring tools to ensure the stability and performance of the systems. Additionally, I was responsible for documenting processes and procedures. One of the key aspects of my role was to stay updated with the latest technologies and industry trends. Overall, my experience as an L2 system engineer was both challenging and rewarding, and it helped me develop a strong foundation in systems administration, troubleshooting, and project management.



TECHNICAL SKILLS             

    
O365 and AAD Administration
Google Gsuite Administration 
Networking Skills: LAN, WAN, TCP/IP, DNS and VPNs        
Network Devices: Cisco/Ubiquiti/Dell/HP/Netgear/Linksys     
Firewall: Fortinet/Sonicwall/Cisco Meraki/Sophos/Palo Alto
Server Administration:  Server 2012R2/2016/2019
Network Monitor:  Auvik/PRTG/Cacti
Virtualization: VMware vSphere/Hyper-V/Oracle Virtualbox
Network Attach Storage(NAS): Synology/Buffalo 
Familiarity with iDRAC/iLO
Backup: Veeam/Acronis
Security: SentinelOne/ Webroot/Cylance     <8efe80624d780eba0c6493ec45140364>Email Security: Upgrade to see actual infocast/Barracuda      
Cloud: Citix/Azure/AWS
IP PBX: Cisco/Ring Central/Avaya/Yeastar/3CX/ Vonage/8x8      
Oracle Database and Application Server Oracle
Hospitality OPERA PMS  



                                             PROFESSIONAL EXPERIENCED
 
NOVATECH
August 2021 – Present
Level 2 SystemEngineer

Triage and complete technical concerns by
communicating with end users and vendors via phone and email.
Act as an escalation point, for Service Operations where there
is a need to escalate to L2 and for problems pertaining to IT
technology and with a view
Execute wide arrange of technical expertise from Exchange
Online, Teams, SharePoint, OneDrive.
Work on Windows, Office, Exchange, and Active Directory.
Work on architecture/design, implementation &
administration of networks (firewalls, routers, switches, and load
balancing technology.)Work on Cloud hosted VoIP Telephony Administration (Cisco UC, Microsoft
Skype for Business, Microsoft Lync,Microsoft Teams, RingCentral,
Vonage, 8x8, Avaya.
Manage and maintain virtual cloud IT environments.
Assist in core LOB applications.
Document of all key IT systems.
Assist on Upgrade to see actual infocast email security

Ticketing Sytem:  Connectwise Manage
RMM : CW Automate
Documentation: IT Glue
 

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4iT 
May 2020 – June 2021
Level 2 Helpdesk Engineer

Triage and complete technical
concerns by communicating with end users and vendors via phone and
email.
Execute wide arrange of technical expertise from
outlook configuration to server support.
Work on Windows, Office, Exchange, On-Premise and Active
Directory.
Manage and maintain virtual cloud IT environments.
Assist in core LOB applications.
Document of all key IT systems.
Assist on Barracuda email security and archives.
Assist on data back-up and recovery using Veeam and
Acronis
Assist on network security using Cisco Umbrella

Ticketing Sytem:  Connectwise Manage
RMM : CW Automate
Documentation: IT Glue


 
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Umbrelanet
September  2019 – March 2020
Senior Network Engineer


Monitor network performance and integrity
Monitor backup performance and integrity (Acronis)
Configure and install software, servers, routers
and other network devices
Resolve issues by troubleshooting cloud and local
infrastructure
Complete
technical concerns by communicating with end users and vendors via phone
and email.
Execute wide arrange of technical
expertise from routers, firewall, O365 to server support.
Manage and maintain virtual cloud
IT environments.
Assist on data back-up and recovery using Acronis
Assist on network security using Cisco Umbrella

Ticketing Sytem:  Connectwise Manage
RMM : CW Automate
Documentation:Kaseya
    
 
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Acadsoc 
September  2018 – Sepember 2019
Senior IT Specialist

 
Monitor and administer infrastructure (e.g. firewall, switches,
router, access point, patch panel, ports, ups, cables, server racks, IP
phones, softphones, printers, servers)
Monitor and administer PBX system
Monitor, manage and administer Cisco Router
Monitor, manage and administer Fortigate Firewall
Create End Of Shift Report
Create weekly report
Update IT information regularly (e.g. server credentials, SIP
inventory, WIFI client list and MAC addresses etc.)
Create IUpgrade to see actual info Report when issues arise
Monitor bandwidth utilization for latency, high network traffic and
ISP outages.
Monitor network performance in order to determine whether
adjustments need to be made, and to determine where changes will need to
be made in the future.
Maintain logs related to network functions, as well as maintenance
and repair records.
Perform Test Call if needed for verification purposes.
Monitor restricted sites violator and have them screenshot and send
it to Human Resource
Plan, coordinate, and implement network security measures in order
to protect data, software, and hardware.
 
.
 
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Azpired inc. 
January 4  2017 – August 2018
Technical Consultant - Oracle
 

Responsibilities:
Build Oracle database server
Build Oracle application server and IFC server
Apply new patches and install new versions of  the Oracle RDBMS and its tools  and any other tools that access the
Oracle database.
Implements backup and recovery of the Oracle database.
Apply security patches of the Oracle database.                
Troubleshoot with problems regarding the database, applications and
IFC server.
Provides technical support for installing new IFC device, XML
configuration and troubleshooting.
Oracle OPERA full installation.
Provides support for OPERA  PMS (Property Management System)
troubleshooting

 
 
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BLUE OCEAN BPO — October
2012 – September 2015
 
IT Administrator
 
Responsibilities:
Monitor and administer infrastructure (e.g. firewall, switches,
router, access point, patch panel, ports, ups, cables, server racks, IP
phones, softphones, printers, servers)
Monitor and administer Active Directory server and services (e.g.
AD Users & Computers, DNS, DHCP, GPO)
Monitor and administer File Servers, SolusOne server, VUpgrade to see actual info
servers and Printer Server
Monitor and administer US and Austrailia VoIP ( Solus, Ringcentral,
Chasedata, SipCity, Telegate and Engin
Create inbound and outbound campaign dialing.
Communicate with clients regarding IT needs of their Vitrual Exectutives(VE)
.
Monitor and administer cpanel of websites email
Administer company e-mail accounts
Administer company skype accounts
Administer company CRM accounts
Monitor, manage and administer Cisco Router
Create daily Network Status Report / Dialer Status Report
Create End Of Shift Report
Create weekly report
Conduct weekly meeting with IT Team.
Attend to weekly meeting with COO.
Update IT information regularly (e.g. server credentials, SIP
inventory, WIFI client list and MAC addresses etc.)
Create IUpgrade to see actual info Report when issues arise and send it to Chief
Operation Officer(COO)
Monitor bandwidth utilization for latency, high network traffic and
ISP outages.
Monitor network performance in order to determine whether
adjustments need to be made, and to determine where changes will need to
be made in the future.
Maintain logs related to network functions, as well as maintenance
and repair records.
Perform Test Call if needed for verification purposes.
Monitor restricted sites violator and have them screenshot and send
it to Human Resource
Plan, coordinate, and implement network security measures in order
to protect data, software, and hardware.
 

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Bidocean — April 2008 – October 2012
 
IT Administrator
 
Responsibilities:
Monitor and administer infrastructure (e.g. firewall, switches,
router, ups, cables, IP phones, printers, servers and media server)
Monitor and administer Media File Server and Printer Server
Monitor and administer US
Communicate with CEO regarding IT needs
Monitor, manage and administer Cisco Router
Create daily Network Status Report / Dialer Status Report
Conduct weekly report
Update IT information regularly (e.g. server credentials, SIP
inventory, WIFI client list and MAC addresses etc.)
Create IUpgrade to see actual info Report when issues arise and send it to CEO
Monitor bandwidth utilization for latency, high network traffic and
ISP outages.
Monitor network performance in order to determine whether adjustments
need to be made, and to determine where changes will need to be made in
the future.
Maintain logs related to network functions, as well as maintenance
and repair records.
Perform Test Call if needed for verification purposes.

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INNODATA KNOWLEDGE SERVICE, INC. 
January 2007 – April 2008
Production Associate/ XML programmer
 
Responsibilities:
Coding using XML language
Troublehoot XML coding and syntax error
Writing scripts