Cold Caller| Appointment Setter| BDR | Sales Manager

Overview

Looking for full-time work (8 hours/day)

at $40.00/hour ($7,040.00/month)

Bachelors degree

Last Active

September 18th, 2024 (5 days ago)

Member Since

March 27th, 2022

Profile Description

Hi, I'm Upgrade to see actual info and I’ve been in the outsourcing industry for over 9 years and what makes me stand out is the ability to come up with a solution and the genuine care to help. 

I can help you with lead generation & management, email management, cold calling, product & research-based tasks, product listing, product image editing, optimizing product lists, spreadsheet work, managing pricing & inventory, fulfilling orders, analyzing insights, competitor analysis & market research, handling customer support, processing returns & exchanges, and bookkeeping.

I’ve driven consistent key performance indices (KPI) such as customer satisfaction (CSAT), first call resolution (FCR), the average speed of answer, and service-level agreement (SLA) for my team and communicated best practices to achieve such feats. Excellent communication skills and time management, while requiring minimal supervision.

I’m an expert in lead generation & qualification, prospecting, negotiation, and handling customer support via phone, email, chat, or text. I’m an excellent and adaptable team player who cares about you and your business. Being a forward-thinking realist, I look ahead and base my judgment on consistent data, human psychology, and reliable expert opinions.

As a Business Development Manager, I was responsible for researching and developing potential new products and services, making recommendations and playing a key role in client retention. I was in charge of maintaining and growing a long-term partnership with our clients by continuously proposing solutions and plans that meet their objectives. Understand the target markets, including industry, company, project, and company contacts, and which sales strategies can be used to attract clients. Work closely and professionally with operations and management to ensure client satisfaction and growth through feedback and suggestions. Ensure all internal reporting is completed accurately and within agreed deadlines.

As a Sales Development Manager, I was responsible for supervising and organizing our sales team. I was also in charge of managing organizational sales by developing sales strategies, meeting planned goals, and coordinating with the other departments such as IT, devising scripts for sales cold calling, lead generation, and utilizing a CRM tool. I was tasked with overseeing the activities and performance of our sales team by tracking sales goals, setting individual sales targets, facilitating the ongoing training of our salespeople, and appointment setters.

I am an excellent leader who achieves success with her team through proper task delegation, time management, and by building morale, maintaining the team’s self-confidence, and training them in improving their people’s skills.

Many assume that the job is already done once you secure a client; however, those businesses that achieve success know that getting clients isn’t enough. Maintaining a good customer service experience with the client is crucial to continued success, and the relationship must be cultivated for them to keep coming back, doing business again, and referring us to their family and friends.

The key to this is staffing an organization with professionals that can deliver the high-quality, proactive client service that is so important in the Freelancing industry, which is exactly the expertise I would bring to your company.

I understand the importance of service and I believe that my expertise would be a good match for your commitment to effecting positive change in our communities.

I WILL BE A GREAT ADDITION TO THE TEAM!