Customer Service / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Graduate

Last Active

November 12th, 2024 (3 days ago)

Member Since

March 26th, 2022

Profile Description

Dedicated Customer Service Professional with a proven track record in delivering exceptional support and assistance in both Customer Service and Virtual Assistance settings. 

With five years of experience as a versatile phone, email, chat support and retention representative, I have developed a comprehensive skill set that encompasses excellent communication, problem-solving, and multitasking abilities.

In addition to my Customer Service experience. I also worked as a General Virtual Assistant for a Private Health Insurance Company, where I honed my ability to navigate complex medical terminology, handle sensitive patient information, and provide administrative support to healthcare insurance professionals. This experience has equipped me with strong organizational skills, attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment.

I am adept at adapting my communication style to various channels, whether it's engaging customers over the phone, providing detailed written responses via email, or delivering real-time support through chat interactions. My exceptional problem-solving skills allow me to analyze customer issues, identify root causes, and provide accurate and timely resolutions.

With a passion for delivering outstanding customer experiences, I consistently strive to go above and beyond to meet and exceed customer expectations. I am a quick learner, adaptable to new technologies and systems, and excel in team-oriented environments. My strong work ethic, professionalism, and dedication to providing exceptional customer service make me a valuable asset to any organization.