AWESOME OS - Winc Inc. (Retention Specialist)
-Provided possible alternatives to membership/account cancellation.
-Assisted members via
-Assisted members regarding their billing concerns.
-Processed orders from Warehouse to Customer.
-Assigned to send follow up on member's response to surveys clarifying on how to improve their experience.
-Assigned to send follow up to any delays in orders and shipping.
-Assigned to reprocess damaged orders.
SUTHERLAND GLOBAL SERVICES - Billing and Sales Consultant for AT&T Integrated Service Model
-Worked with Sales and Billing Team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SUTHERLAND GLOBAL SERVICES -3rd Party Device Technical Support for AT&T ConnecTech
-Addressed customers/members concerns regarding their technical needs.
-Built long-term,loyal customer relations by improving top-notch service and service information.
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