Customer Service Pro

Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Associates degree

Last Active

November 10th, 2024 (3 days ago)

Member Since

June 9th, 2015

Profile Description

Dedicated customer service professional with a genuine desire and passion to help businesses succeed. Equipped with 17 years of experience in admin, customer service, project management, and e-commerce, I am a well-organized individual with a keen eye for detail who thrives on delivering high-quality output by utilizing my versatile skillsets and results-driven attitude to be an asset for the company's growth and success!
The following are the services I can provide so you can focus more on expanding your business:

CUSTOMER SERVICE
TOOLS: Gmail, Zendesk, Freshdesk, Help Scout, ReAmaze, Gorgias, Missive, Intercom
* Client and Customer Liaison
* Email Management
* Chat Support

E-COMMERCE FULFILLMENT 
TOOLS: Shopify, Printify, Dropified, Oberlo, Aliexpress, Aftership, Shipstation
* Store Creation
* Suppliers and logistics liaison
* Product Research, Import, and Categorization
* Order Fulfillment - Manually or using Xporter-Massfulfill-Dropified-Aliexpress
* Processing cancellations, exchanges, returns, replacements, and refunds
* Email and Social Media queries across multiple stores with different niches
(general, home improvement, fitness & tech, women's fashion & apparel, personal care, kid’s toys, concert merch)
* Managing chargebacks and disputes on Paypal, Shopify, Square, and Stripe

SOCIAL MEDIA MANAGEMENT
TOOLS: Meta Business Suite, Instagram, TikTok, Twitter, Canva, Hootsuite, WordPress, Wix, Descript
* Creating Ad Creatives using Canva
* Editing Videos using VN, CapCut, InVideo
* Reviewing transcripts and repurposing long videos into snippets
* Social Media postings, moderation, invites, and reviews

PROJECT MANAGEMENT
TOOLS: Asana, Trello, ClickUp, LeadOwl, Active Campaign, GreenRope, Notion, Infusionsoft/Keap, Pipedrive, Teamviewer

FILE MANAGEMENT
TOOLS: Dropbox, Google Drive, Microsoft Office, WeTransfer

Hire me and I assure you that you'll get my 101% commitment as I'm seeking new challenges and opportunities to enhance my wide-range skillset, moreover, I aim to be in a long-term partnership with equally dedicated and professional clients.