Fast & Reliable VIRTUAL ASSISTANT | Customer Care Expert 

I am experienced in setting up and launching Facebook ads through my online food business. I’ve learned the importance of creativity and careful budgeting to maximize ROI and attract customers. My ads typically bring in 3-5 new customers daily, and I’m continually improving my skills to achieve even better results.

In this role, I developed a strong focus on empathy, clear communication, and effective problem-solving. I've worked in this field for about 6 years. This taught me that the most important aspect of customer service is to always put yourself in the shoes of the client in order to better understand where they are coming from, to be patient, and to listen actively in order to provide a solution. It is also important to establish trust and make customers feel valued. I enjoy assisting customers and am always gratified when they provide excellent feedback.

In my previous role as an operator/office staff. I obtained a foundation for handling administrative duties. I am skilled in managing data entry, organizing files, and ensuring that every administrative process operates efficiently. I learned to multitask by handling administrative responsibilities while simultaneously providing customer service and assisting other technicians with all of the testing and programming required in banks/pawnshops and residences. This also taught me the value of attention to detail and efficiency, which I apply to every task to ensure that all activities run smoothly and productively. Delegating your administrative tasks to me allows you to focus on important tasks while I handle the day-to-day details effectively.

I have experience with email support, providing concise and professional responses to customer concerns. I am proficient at managing high volume of emails while maintaining quality and accuracy. I made sure to use empathy, and time management, and am savvy with all of the tools we used. Analyzing problems thoroughly and proposing efficient solutions to fulfill consumer needs. I develop at understanding of customer demands through written communication.

I have basic knowledge of video editing, which I always use for my Tiktok and Facebook content, as well as for my online food business.

I have basic graphic design skills, which I apply for my TikTok and Facebook content, as well as my online food business.