Since 2013, I have handled returns and escalated claims against sellers as a customer service representative, first with eBay. I handled replacements and refunds as well. After leaving my position as an Account Representative at Synchrony Bank in December 2015, I transferred to Citibank in 2017 and rose to the position of Acquisition Officer, eventually becoming a Telesales Agent within a year.
Since 2022, I have worked as an administrative virtual assistant for a real estate company that manages several franchises throughout the US.
Experience: 2 - 5 years
Expert in handling returns and cases filed against sellers. Served as an advisor to sellers on how they list their items properly to avoid or lessen returns and cases.
Experience: 1 - 2 years
A detail-oriented administrative assistant.
Experience: Less than 6 months
Experience: 5 - 10 years
Expert in doing outbound calls to offer the company's product or services.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
Expert in selling products and services.
Experience: Less than 6 months
Experience: Less than 6 months
Handled Shopify shop for l months managing orders, inquiries, shipping, replacement, returns and refund.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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