Experienced Quality Assurance Analyst with six years in BPO settings, demonstrating expertise in ensuring adherence to standards, improving processes, and enhancing customer satisfaction. Proven track record of implementing effective QA methodologies, conducting thorough audits, and providing actionable insights for continuous improvement. Strong analytical skills combined with excellent communication abilities to collaborate with cross-functional teams and drive quality initiatives.
Experience: 6 months - 1 year
Experience: Less than 6 months
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