Angelica
Customer Service Medical Virtual Assistant |Patient Support
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $6.00/hour ($1,188.00/month)
Bachelors degree
Last Active
November 21st, 2024 (3 days ago)
Member Since
March 20th, 2022
Profile Description
Diligent healthcare assistant with 5+ years experience with handling patient medical records, inbound and outbound calls and providing quality customer service to patient and providers. I am committed to providing exceptional support to medical professionals and their patients. My background in customer service, combined with my knowledge of medical terminology and HIPAA compliance, allows me to efficiently manage patients interactions, schedule appointments , handle medical billing inquiries, and more. I am passionate about helping healthcare providers improve patient care through efficient administrative support.. I’d like to have an opportunity to bring the skills I have and learn more things as a Medical Assistant
Top Skills
Customer Support
Experience: 2 - 5 years
- Handled high volume number of customer inquiries per day via phone, email, and live chat, resolving issue in the first contact - Maintained customer satisfaction rating 90% by providing quick, courteous and accurate assistance. - Recognized for outstanding performance and awarded
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
- Provided virtual administrative support to healthcare providers, including appointment, scheduling, patient follow ups, and medical records management. - Managed patient communications via phone, email, and chat, ensuring timely and professional responses to inquiries. - Assisted with medical billing, and Insurance claims, resolving billing issues and verifying insurance coverage. - Maintained HIPAA compliance in all interactions and data handling, ensuring and confidentiality of patient information.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » Technical Support
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Office and Administration » Calendar Management
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mabalacat, PAMPANGA
- Tests Taken
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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