Virtual Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelor's Degree

Last Active

May 8th, 2024 (22 days ago)

Member Since

March 19th, 2022

Profile Description

ORAZ PHILIPPINES INC (Formerly Athena Labs LLC)
Executive Assistant

- Managed day-to-day emails, appointment setting, and cultivated relationships for my clients 
- Handled research and travel management for multiple employees in the company
- Attended to personal services for clients including grocery shopping, doctor appointments, online orders, driver’s license application, and apartment hunting
- Took charge of the administrative side of managing a podcast  and a newsletter such as editing content, scheduling release, and marketing
- Implemented an improved expense management system of multiple clients by devising formulas and automations via Google Sheets
- Handled complex scheduling, CRM management, and podcast transcription
- Acquired fundamental coding skills to assist the client in making edits to their personal website

MAGIC INC.
Virtual Assistant / Payroll Specialist

- Assisted in developing a travel app through data entry, research, and data analysis using basic Python coding
- Developed automated solutions to effectively manage and interpret large volumes of data
- Ensured accurate document control and organized records efficiently
- Maintained 100?curacy in managing payroll using Paychex and ADP for a company with more than 500 employees
- Devised automation using Google Sheets for efficient data entry, improving efficiency by at least 20% in managing company data
- Handled employee terminations, benefits, and PTO adjustments

TOPDATA – GLOBAL IT SOLUTIONS
Technical Specialist / Quality Analyst (for ExpressVPN)

- Handled over 40 chats and emails about highly complex and  technical VPN-related concerns per day using systems like Zendesk and SnapEngage 
- Led the QA Talk (company-wide quality-related publication) as the Editor-in-chief
- Coordinated with support leadership and partner clients to discuss operational performance and set quality standards
- Analyzed and interpreted business intelligence data from quality evaluations and customer satisfaction surveys 
- Provided regular coaching and feedback to a 15-person team to meet performance metrics
- Spearheaded process improvement projects and created processes for a whole site of more than 500 agents

CONCENTRIX UPA
Technical and Billing Specialist / New Hire Mentor (for Apple)

- Onboarded & mentored more than 5 batches of new hires and prepared presentations for group discussions on process updates throughout the whole training process
- Handled more than 20 calls and emails per day from iOS and macOS users regarding tech- and billing-related issues
- Supervised the daily activities of a team of 15 new billing and tech representatives to ensure optimum performance consistently exceeding team targets