Virtual Assistant/Project Manager/ Email and Chat Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 26th, 2025 (5 days ago)

Member Since

March 18th, 2022

Profile Description

Your genuine companion for quality and great service for:
- Data Entry
- Customer Service Representative
- Email Support
- Chat Support
- General Virtual Assistant
- Social Media Management
I am your professional Virtual Assistant with 7 years of experience in customer service and project management. I am motivated, reliable, and can work independently. My unique professional experience sterns from years of providing excellent service and building customer loyalty.
Below are the tasks and expertise that I handle on a day-to-day basis.

Work Experience

Client Success Manager | Project Management

• Taking inbound and outbound calls.
• Email support.
• Prepares checklist, materials, and action flow for execution and completion of projects/packages solutions.
• Monitors and tracks project/deliveries regularly and prepare necessary updates and presentations in relation to the project
• Actively listen to customers' requests, confirming full understanding before addressing concerns.
• Used coordination and planning skills to achieve results according to schedule.
• Prepared a variety of different written communications, reports, and documents.
• Ensuring project deadlines are met.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Resolving any timing conflicts and solving problems to ensure a smooth process.
• Create a project management calendar for fulfilling each goal and objective.
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Maintained energy and enthusiasm in a fast-paced environment.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.
• Created plans and communicated deadlines to complete projects on time.
• Collaborate with end customers and vendors to achieve target results.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information, and provided solutions to problems.

Customer Service Specialist | Project Dispatcher

• Taking inbound and outbound calls.
• Coordinate with the area supervisors and field technicians.
• Provide jobs to technicians and make sure all jobs are catered to.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Met customer call guidelines for service levels, handling time, and productivity.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Communicated professionally with colleagues and clients.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed and actualized customer service initiatives to decrease wait times.