CSR • TELEMARKETER • VA

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 27th, 2024 (yesterday)

Member Since

March 14th, 2022

Profile Description

1.
Gabtech Global - Telemarketer
August 2023 – October 2024
> Qualify and verify the leads
> Send SMS messages to prospects
> Warm transfer qualified leads to US counterparts
> Diligently update CRM
> Diligently follow client's instructions

2.
Business Hero Solutions - CSR / VA
November 2022 – March 2023
> Respond to incoming customer inquiries via phone.
> Help customers with order placements.
> Identify potential leads across multiple platforms.
> Schedule appointments with prospective clients.
> Communicate with customers through email and chat regarding crypto mining and hosting services.
> Maintain precise records of customer interactions and related cases.

3.
SPU Korean Academy - English Teacher
July 2020 – September 2022
> Provide individualized support to students with diverse learning
needs.
> Teach Korean students to speak, read, and understand English.
> Monitor and document students' weekly and monthly performance and progress.

4.
Convergys Philippines - Customer Service Representative
May 2016 – November 2017
> Respond to incoming customer calls.
> Address customer complaints and deliver effective solutions related to
Microsoft accounts, billing issues, and basic troubleshooting.
> Maintain precise records of customer interactions and associated cases to ensure accurate follow-up and support.

5.
Sitel Philippines - Customer Service Representative
September 2014 – February 2016
> Respond to incoming customer calls.
> Resolve issues related to compromised accounts effectively and efficiently.
> Offer guidance on safeguarding customer accounts against potential hacking threats.
> Maintain accurate and detailed records of customer interactions and associated cases for future reference.