Virtual Assistance/Quality Analyst And Data Entry

Been working in BPO for 4years and as a Quality Analyst it is really important to have a creative thinking and interpersonal to lead and to understand your people. Managing operations comes with hitting the weekly, monthly, quarterly and yearly target in order for us to meet the client's expectation and in return for the whole operations team could also get the incentives.

For four years as Quality Analyst, admin data processing has been part of my daily routine. Sending emails to Human resource and BPO operations with the running Integrity Score and Year to date tracker for our client's escalation.

Been using Microsoft Excel with my previous job when extracting data, analyzing data and getting the totality and summary statistics of Weekly, Monthly, Quarterly and Yearly reports.

I usually joined calibration with our company's client, and I also facilitate huddles and refresher through Google meet, Zoom and Webex. In order for us to align with company policies and to develop companies' customer service.

Before I got promoted as a Quality Analyst, I was once a billing and sales representative. Sales is one of our main KPI's, though we are hitting the client target. It belongs to our top reasons for client escalations due to Misleading, System manipulation. In which I always make sure that every sale I processed is with integrity and legitimacy.

With my previous job. I've been supporting billing and sales account and initiate coaching with my representative for us to deliver an excellent customer service. From Sales to the Voice of the customer.

Making sure that all updates, important policies and reminder was cascaded to BPO operations. Microsoft is one of my tools to create Quality Tips in order for me to reinforce the needed to our Operations Team.