8 years of combined experience in Technical support and IT Service Desk
·Analyzing, proper handling of issues/requests
·Troubleshoot and setup –
·Networking – WAN and LAN configuration
·Basic software and hardware configuration and troubleshooting
·VPN and network, including MS Office troubleshooting
·O365 administration
·Handling user accounts via Active Directory
·Excellent communication skills
·Can listen effectively, isolate and provide resolution of the issue in
timely manner
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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