With over a decade of experience as a Non-Voice Customer Service Representative for a leading content technology company, I've developed expertise in delivering accurate, precise, and thoughtful customer support. I’ve thrived in both office and remote settings, demonstrating adaptability, reliability, and a strong commitment to quality.
In my current role, I’ve honed skills in problem-solving, flexibility, and staying optimistic under pressure. My continuous learning mindset has equipped me to navigate dynamic environments effectively. Additionally, my background in bookkeeping and financial planning has given me solid organizational, time management, and critical-thinking skills, while my copyediting training has sharpened my language abilities—both invaluable assets for my role.
My part-time role as a note writer has further enhanced my discipline and focus on accuracy, especially in proofreading and editing. Together, these experiences make me a dedicated, goal-oriented, and team-centered professional who values collaboration and mutual success.
I am now excited to transition into copywriting, where I can bring a fresh perspective combined with my attention to detail, customer-centered thinking, and dedication to quality. My experience in customer service and editing gives me a unique edge in understanding and connecting with audiences effectively, and my reliability and drive for excellence mean I’m ready to hit the ground running.
I received my copywriting training from one of the top copywriting coaches in the Philippines, Mr. Raf Marabut, the Founder of Copywriting Dojo. Working with him gave me invaluable insights into the art of copywriting, and I’m eager to continue learning and honing my skills even further.
Hiring me would bring an adaptable, disciplined, and enthusiastic professional to your team—someone ready to contribute creatively and deliver value with every project.
Experience: 10+ years
Experience: 10+ years
With more than ten years of experience in email support, I have a solid background in efficiently addressing customer inquiries and resolving issues. Proficient in managing emails while maintaining a commitment to responsiveness and customer satisfaction.
Experience: 10+ years
As an integral part of my current role, I possess advanced skills in data entry, leveraging my experience to efficiently manage and input information accurately. Proficient in utilizing Microsoft Word and Excel, I excel in maintaining data integrity and streamlining processes. My commitment to precision and attention to detail has been honed through practical application in a professional setting, contributing to the overall success of data management within my current position.
Experience: 2 - 5 years
Experience: Less than 6 months
As a newbie copywriter, I'm excited to dive into the world of crafting compelling content and persuasive messaging. My fresh perspective and eagerness to learn enable me to bring unique, creative ideas to the table, while I continuously work on refining my skills and understanding of the art of copywriting. Ready to collaborate and grow, I’m eager to contribute my enthusiasm and commitment to every project.
Experience: 1 - 2 years
I specialize in transcribing notes for clients who experience mental health challenges, wherein our RCs provide concise summaries of their visits.
Experience: 10+ years
I have been proficiently utilizing the fundamental features of MS Excel as an integral part of my professional roles. My expertise encompasses a comprehensive understanding of basic Excel functionalities, facilitating data entry, organization, and basic analysis. This extensive experience positions me as a reliable and adept user of MS Excel, contributing to the efficiency and effectiveness of various tasks and responsibilities throughout my career.
Experience: 2 - 5 years
Experience: 10+ years
Experience: 1 - 2 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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