Current Employment Status:
Hired Full Time on Feb 14, 2023
Hired Full Time on Mar 10, 2025
Overview
Looking for part-time work (5 hours/day)
at $7.27/hour ($800.01/month)
Bachelors degree
Last Active
March 10th, 2025 (yesterday)
Member Since
March 10th, 2022
Profile Description
Skills/Experiences:
1. 1-year experience as an IT Staff (OJT): - Hands-on tech support. We install software programs in different departments and fix hardware issues on computers.
2. 2 years and 3 months experience as a Technical Support in a BPO Company:- Troubleshoot software and hardware issues via phone. Remote access users to extend support. I also had experience in using a Ticketing system/tool to make ticket documentation.
3. Perform troubleshooting software and hardware issues like computers, monitors, restaurant registers, printer issues, network issues, etc. remotely (Kaseya, Ninja Remote tool, TeamViewer, and ConnectWise control)
4. Advanced understanding of Basic MS Office applications (MS Word, Excel, PPT, Outlook). Also, have experience as an Admin on Microsoft 365 - managing user accounts and Microsoft Entra.
5. Microsoft365 Admin, maintaining/creating user accounts, System maintenance, configurations, and ad hoc/Admin Tasks.
6. Ticket creation using CA Helpdesk and BMS Kaseya
7. Experience in using the following: Pax8, Ninite Pro, Todyl, ThreatLocker, Datto Workplaceand, and DWP.
8. Resetting Routers and Access Points, as well as updating its Firmware by the use of NetGear Insight.
9.
10. I can speak and write English
11. Versatile - able to adjust and understand when a new program is presented in my line of work.
Top Skills
Customer Support
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 1 - 2 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Other Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Pablo City, Laguna
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 28
- Influence: 16
- Steadiness: 26
- Compliance: 30
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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