Property Management | Customer Service | Technical Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

BS in Nursing 

Last Active

October 2nd, 2024 (yesterday)

Member Since

March 9th, 2022

Profile Description

With over a decade of experience in customer service and a year in property management, I am a dedicated professional committed to delivering exceptional service and maintaining high standards in property care and tenant satisfaction.
-Booking Management: Handling inquiries, reservations, and cancellations from guests through various communication channels like email, phone, or messaging platforms.
-Guest Communication: Providing timely responses to guest queries, assisting with check-in/check-out procedures, and addressing any concerns or issues during their stay.
-Calendar Management: Updating availability calendars, coordinating bookings, and ensuring proper scheduling of cleanings and maintenance tasks.
-Listing Optimization: Optimizing property listings on rental platforms like Airbnb, Upgrade to see actual info or VRBO by writing compelling descriptions.
-Administrative Tasks: Managing emails, organizing documents, and performing other administrative duties such as data entry, invoicing, and expense tracking.
-Coordination with Service Providers: Liaising with cleaning crews, maintenance technicians, and other service providers to ensure the smooth functioning of properties and timely resolution of any issues.
-Review Management: Encouraging guests to leave positive reviews and promptly addressing any negative feedback to maintain a high rating and reputation for the properties.
-Guest Services: Providing concierge services such as recommending local attractions, restaurants, and arranging transportation for guests if needed.
-Feedback and Improvement: Collecting feedback from guests to identify areas for improvement and suggesting enhancements to enhance the overall guest experience.