Highly organized individual with multi-tasking and research skills that was improved in my almost 6 years in the BPO industry. A computer literate with fluent typing skill of around 60wpm. Knowledgable with CRM, Google, and Microsoft tools. Offering excellent communication and interpersonal skills.
Experienced in data entry and assisting customers via phone and chat with their technical and billing concerns to imp rove their experience. I also supported and mentored agents in the office, and assisted teams with monitoring their performance to help with their opportunities for us to meet our goals.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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