Results-driven Customer Success Manager with proven track record of cultivating strong client relationships, ensuring customer satisfaction and leading high performing teams. Adept in understanding clients’ needs, providing strategic solutions, and delivering exceptional value. Demonstrated ability to manage and mentor teams, driving collaboration and fostering a customer-centric culture. Skilled in handling sales and retention strategies, social media account/pages moderation and reputation management to bolster customer loyalty and enhance brand perception. Excels in a fast-paced environment and possess excellent communication and problem-solving skills.
Experience: 5 - 10 years
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