General Virtual Assistant, Copywriting, Customer Service

I am a versatile writer capable of crafting various content including news articles, feature articles, poems, and scripts. I also know how to create business email templates. During my internship, I typically craft news and feature articles that are broadcasted on DWDD KATROPA RADIO. Additionally, while working in the BPO Industry, I develop business email templates that are utilized to address client inquiries.

I possess excellent proofreading, and transcribing skills, as I have exposure to editing essays, transcribing audio recordings, and evaluating written, and spoken Japanese essay content.

I have extensive experience working in client support roles, primarily through chat and email. My responsibilities include troubleshooting technical issues, retaining customers, and upselling products and services. I have worked with a variety of clients in different industries such as telecom, finance, and e-commerce, and I am capable of addressing diverse client needs.

With a solid five-year track record, I've honed my skills in using Salesforce to efficiently manage and respond to chat and ticket emails.

I utilize Shopify to fulfill orders of ovens and accessories from clients located in the US, Canada, the UK, France, Italy, Europe, Australia, and New Zealand.