Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

BS Development Communication Major in Journalism

Last Active

November 9th, 2024 (3 days ago)

Member Since

March 2nd, 2022

Profile Description

I am excited to express my interest in exploring remote work opportunities where
I can leverage my extensive experience in team management and technical
support. Over the past year, I have successfully managed a team of 12
professionals in both account-specific and technical support roles. Our team
was recognized as one of the top two technical support teams across a company
with over 2000 employees. This achievement is a testament to our collective
ability to thrive under pressure, adapt to dynamic work environments, and
consistently meet and exceed performance metrics.
In my current role, I have fostered a culture of collaboration and flexibility,
which has significantly enhanced our team's ability to resolve concerns
promptly, deliver exceptional customer service, and effectively manage upgrades
and collections. My commitment to maintaining strong team relationships has
been pivotal in ensuring individual performance excellence.
Before stepping into a leadership position, I honed my skills as a Telco Account
Expert and Technical Support Specialist over a span of five years. This hands-on
experience allowed me to develop a robust understanding of negotiation,
conflict resolution, and decision-making—skills that have been instrumental in
my growth as a leader.
During the pandemic, I successfully transitioned to a work-from-home setup,
demonstrating my capability to work independently with minimal supervision
while maintaining high performance standards. This experience has further
solidified my resourcefulness, patience, and reliability.
My background includes managing billing, account features, and handling
escalations, all of which have refined my efficiency, problem-solving
abilities, and innovative thinking in conflict resolution. Additionally, my
experience in technical troubleshooting for coverage concerns and device issues
has equipped me with a strong technical acumen and customer-centric approach.
I am eager to pursue remote work opportunities where I can continue to apply my
leadership skills, embrace new training opportunities, and maintain a work-life
balance from the comfort of my home. I am confident that my proven track record
and dedication will contribute positively to any team I join.
Thank you for considering my application. I look forward to the opportunity to
discuss how my background and skills align with your needs.