Need to scale your eCommerce business? Let me help you!
A+ 3 years eCommerce Experience
Sales, Operations, Customer Service
Dropshipping PRO| Private Label|Online Arbitrage| Shopify | Amazon | Walmart | eBay | Etsy
Sales - I can maximize your eCommerce sales by sourcing profitable and sought-after products, employing successful pricing and marketing tactics, and improving user experience for customer attraction and conversion. Regular analysis of sales data and customer behavior is essential for refining strategies and fostering revenue growth.
Product research and listing - I'll extensively research products, considering market trends, consumer needs, and competitor analysis, aiming to find lucrative opportunities and make informed decisions on product selection, pricing, and positioning. After ensuring pricing accuracy and optimizing listing content and images, I'll upload the item onto the marketplace platform.
Pricing and Inventory- I oversee manual repricing and stock management, but I'm also capable of automating pricing and inventory updates through system connections linked to the marketplace. Skill in inventory management guarantees prompt order processing, lowers inventory expenses, and mitigates instances of stock shortages or excess inventory.
Customer Service - I deliver outstanding support to customers throughout their buying experience by addressing inquiries, managing returns and refunds, resolving issues, suggesting products, and ensuring their overall satisfaction. Effective communication, problem-solving skills, and empathy are crucial for creating a favorable customer journey.
Account Health - Overseeing and optimizing the health and effectiveness of an online marketplace account encompasses monitoring vital metrics, spotting potential concerns, and applying tactics to enhance account performance. This involves overseeing seller ratings, product reviews, and critical metrics such as order defect rate, late shipment rate, and customer feedback to ensure optimal performance.
Shipments - I oversee both pending (unshipped) and delivered orders, ensuring prompt confirmation of shipments on the marketplace platform.
CRM
Trello|Pipedrive | Monday
APPS
Webscaperapp| Ziperdrop|Zendesk|Teamscout|AutoDS|OAGenius|
iskytracking|Tracktaco|Helium10|Keepa| Selleramp
Tools
Canva|Loom|Google suite|Grammarly|Microsoft
Let's connect! Talk to you soon!
Regards
Experience: 2 - 5 years
I have accumulated extensive experience in customer support, where I've honed my skills in effectively resolving customer inquiries and issues. Throughout my career, I've adeptly navigated a variety of scenarios, from troubleshooting technical problems to handling billing inquiries and providing product information. My approach emphasizes clear communication, active listening, and a commitment to delivering timely and accurate solutions. I take pride in my ability to maintain professionalism and empathy in every interaction, ensuring that customers feel valued and satisfied with the support they receive. This experience has strengthened my ability to handle challenges calmly and efficiently while consistently striving to exceed customer expectations.
Experience: 2 - 5 years
In my tenure in office administration and admin data processing roles, I have developed a robust skill set in managing and organizing information with precision and efficiency. My responsibilities have included overseeing data entry tasks, maintaining databases, and ensuring the accuracy and integrity of information. I am proficient in utilizing various software and tools to streamline processes and optimize workflow. Additionally, my experience has equipped me with strong organizational abilities, attention to detail, and the capacity to handle confidential information securely. I approach my work with a proactive mindset, always seeking opportunities to enhance efficiency and contribute to the overall effectiveness of administrative operations.
Experience: 2 - 5 years
I have a solid foundation in e-commerce order processing, having effectively managed and streamlined the entire order fulfillment process. My experience includes efficiently handling incoming orders, verifying order details for accuracy, and ensuring timely shipment and delivery to customers. I am adept at using e-commerce platforms and order management systems to track orders, manage inventory levels, and coordinate with shipping carriers to ensure smooth logistics. I prioritize accuracy and efficiency in order processing to enhance customer satisfaction and maintain operational excellence. My experience in this field has equipped me with the skills to handle high volumes of orders while adhering to quality standards and meeting deadlines effectively.
Experience: 2 - 5 years
I possess a strong proficiency in e-commerce inventory management, gained through hands-on experience in optimizing inventory levels and ensuring seamless operations. My expertise includes utilizing inventory management software to track stock levels, monitor product movement, and coordinate replenishment strategies. I am skilled in conducting regular inventory audits to maintain accuracy and prevent discrepancies. Additionally, I have experience in forecasting demand, analyzing sales trends, and implementing strategies to minimize stockouts and overstock situations. My proactive approach and attention to detail allow me to effectively manage inventory workflows, streamline processes, and contribute to overall business efficiency in the e-commerce sector.
Experience: 2 - 5 years
Experience: Less than 6 months
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