IT Helpdesk

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

May 4th, 2024 (14 days ago)

Member Since

February 28th, 2022

Profile Description

As a IT Helpdesk/Service desk we are the fronliner of our company. We are the one who assisting the client first. As a IT Helpdesk my job is to cater all the concerns of our clients and and help them to resolved their issues/concerns, Give the best assistance that we can and make them feel satisfy. IT Helpdesk is a Level 1 and we handle the follwing task.
- Accounts Password reset
- Creating/Deleting Accounts
- Outlook issue 
- Handling Active Directory
- Creating tickets 
- Remoting
- Internet Checking
- VPN issue
- Application Installations
- Cyber ark admin access
- MS Teams issues/Error
- Windows Issues                                                          as a Level 1 tier support we need to make sure that we already tried all the possible trouble shooting we can do to resolve the issue and we make sure also that all the important details are complete before we escalated the ticket to the next support team. And as a Level 1 support we need to make sure that we set the expectation of our client to avoid complains and support escalation.