Customer Service and Technical Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Associates degree

Last Active

January 20th, 2025 (today)

Member Since

February 27th, 2022

Profile Description

• Monitors, follow-ups, and resolves customers’ concerns and issues within the allocated time period.
• Confidently answers customer’s questions and ensures that they are extremely satisfied with the resolution provided.
• Consistently maintains 90% positive response rate for all issues resolved.
• Makes sure that all issues are covered on first contact to minimize reopening of customers’ cases due to unanswered questions.
• Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
• Provided high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame and consistent with department and team service levels and goals.
• Worked collaboratively with clients, teaUpgrade to see actual infombers, implementation consultants, and resources across the company to achieve desired results.