Customer Service Representative / Collection Specialist/

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Associates degree

Last Active

November 21st, 2024 (yesterday)

Member Since

February 26th, 2022

Profile Description

* Customer Service Representative with 5years and 11 months experience in high-volume call
centers for US-based clients.
* Ability to identify, analyze, and solve problems.
* Hard worker, quick learner, responsible, efficient, flexible, and able to assume
responsibility. I am also a dependable employee with common sense and a
variety of skills.
* Competent and reliable professional, committed to top-quality work.                 Outbound call/ Fraud AnalystPerform short and long term forecasting analysis and standardized fraud analysisMake judgments based on practice and precedence, and work within guidelines, under general supervisionDevelop and maintain working knowledge of business/industry standards and practicesDemonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the areaIdentify inconsistencies in data or results, and exchange information in a concise and logical wayImpact the business directly through the quality of the tasks/services provided
Outbound Call/ Collections AccountSupervise assigned accounts to identify unresolved debts.
Develop effective repayment plans.
Follow-up with clients on overdue accounts.
Oversee all monthly payments and refunds.
Inbound Call/ Customer ServiceMaintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.