Sales, leads gen, VA, TSR, CSR, Admin

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

December 18th, 2024 (2 days ago)

Member Since

February 25th, 2022

Profile Description

Sr. Processing Executive (Cognizant, Stripe, Inc.)
Nov 2022 – April 2024
*Addressing Stripe users’ concern through email,
chat (Dual) and call.
*Performing extensive research, use cases, Test
modes and probing to replicate the users’ issue and address it in one response
as much as possible.
*Escalating to complex cases for further
investigation to avoid users’ being upset.
*Keeping a high number of Solves Per Hour,
CSATs’ and low DSATs’
*Handling and educating users who are interested
in using Stripe Atlas if they want a US based business.

Acquisitions (Upgrade to see actual info, Upgrade to see actual info, VA)
Dec 2021 – March 2022
*Outbound sales real estate
*Finding the motivation & pain
points of sellers
*Effective call strategies to
build rapport
*Talking to different personality
types and how to adjust to each type
*Overcoming objections
*Presenting Offers to sellers with
proven techniques
*Creating and sending contracts
for electronic signature
*Creating amendments to contract
*Opening escrow with the title
company
*Coordinating a lockbox/photo
appointment (would need the local team set up)
*Keeping touch with the seller as
the point of contact until the deal closes
*Building pipeline
*Cold calling
*Closing sales

Car Importer, Sales Rep (Microsourcing Philippines, Inc. – Ultimate Motors)
Sep 2020 – Jul 2021
*Assisting all customers with any car inquiries/register/bids in Japanese auctions / providing information via email and phone
*Guiding customers on how to put bids in
Japanese auctions
*Assess vehicles if there are major damages,
rust or repaired structural parts
*Assess vehicles parts if there are still
genuine or replaced
*Update customers through email about the
inspections of the vehicles that they placed a bid on

Technical Advisor 1, TSR (Concentrix – Avalon - Apple)
Oct 2019 – Sep 2020
*Trouble shooting IOS devices
concerns as TSR in Advisor 1
*Assist customers who are having issues with
their iPhones, Apple watch, ITunes accounts, and Mac software. Assigned
as a temporary SME due to shortage for 6 months
Sales
Representative Inbound (US Auto Parts, Mandaluyong – In House)
Feb 2016 – Jan 2019
*Assist customers who need parts for their
vehicles
*Email quotes for parts and shipping fee
*Call customers to follow up on their orders
*Mentored as an Assistant Team
Leader for 6 months
*Top 3 performers for the year 2017

TSR (Convergys, Q.C. – AT&T)
Jun 2015 – Jan 2016
*Assist customers who are having tech
difficulties with their internet connection.
*Help customers install/update their computers
to Windows 10
*Assist customers who are having issues with
their cable connection, add/remove channels, restrict channels, payments, and
subscriptions.
*Assigned to Microsoft Windows 10
*DIA and DirecTV for 6 months in Convergys