Virtual assistant / Customer service rep.

Overview

Looking for full-time work (10 hours/day)

at $5.00/hour ($1,100.00/month)

Bachelors degree

Last Active

March 20th, 2025 (yesterday)

Member Since

February 25th, 2022

Profile Description

Hello there! I'm a highly motivated professional with a strong background in Seller Support and a passion for customer satisfaction. With five years (two years in remote set-up) of experience as a Seller Support associate, I successfully managed email and phone contacts for both North American and EU marketplaces. Most recent experience is working as Reimbursement and Case Manager for one year. 

My area of expertise lies in Fulfillment by Amazon and Merchant Fulfillment, where I've gained comprehensive knowledge and skills to effectively support sellers in maximizing their potential on these platforms. I am well-versed in navigating the intricacies of these marketplaces and providing top-notch assistance to sellers. 

As a go-getter, I am always eager to take on new challenges and go the extra mile to ensure customer success. My attention to detail allows me to identify and address issues promptly and accurately, ensuring the best possible outcomes for both sellers and customers. 

If you're looking for a dedicated professional who can offer exceptional support and bring a keen eye for detail to your team, I'm your ideal candidate. I'm ready to contribute my expertise and enthusiasm to help drive success in your organization's marketplace operations.

Here are my expertise:

Account Creation: This skill involves creating new Amazon seller accounts for individuals or businesses. It includes setting up account details such as personal or business information, payment methods, and account preferences.

Listing Creation (Manually and by Bulk): This skill involves creating product listings on Amazon's marketplace. It can be done manually, where each listing is created individually, or in bulk, where multiple listings are uploaded simultaneously using a structured file format. The skill includes adding product information, images, pricing, and other relevant details.

Listing Optimization: This skill focuses on optimizing existing product listings to improve their visibility and sales performance. It involves refining product titles, descriptions, bullet points, and keywords to enhance search relevance and attract more potential buyers. The aim is to improve the ranking of the listings in search results and increase conversion rates.

Shipment Creation: This skill pertains to creating shipping plans and generating shipping labels for products to be sent to Amazon fulfillment centers. It involves selecting shipping methods, inputting package details, and generating shipping labels that need to be attached to the packages before sending them to the designated fulfillment centers.

Inventory Management: This skill involves managing and monitoring the stock levels of products in Amazon's fulfillment centers. It includes tracking inventory quantities, replenishing stock when necessary, and ensuring accurate inventory data on the Amazon platform. Inventory management helps prevent stock-outs and ensures efficient order fulfillment.

Seller Central Management: This skill involves managing various aspects of an Amazon seller's account through the Seller Central platform. It includes tasks such as monitoring sales performance, responding to customer inquiries, managing pricing and promotions, analyzing data and reports, and accessing seller tools and resources provided by Amazon.

Shipment Reconciliation: This skill involves reconciling shipments sent to Amazon fulfillment centers with the inventory received and logged by Amazon. It ensures that all items sent have been received and accounted for correctly. This process helps identify any discrepancies or issues related to the inbound shipments and allows for appropriate actions to be taken.

FBA Inbound Shipment Performance: This skill focuses on monitoring and optimizing the performance of inbound shipments to Amazon's fulfillment centers using the FBA (Fulfillment by Amazon) service. It involves analyzing metrics such as shipment timeliness, accuracy, and compliance with Amazon's requirements to ensure smooth and efficient handling of inventory.

Account Performance/Metrics Management: This skill involves monitoring and managing the performance metrics of an Amazon seller account. It includes tracking key performance indicators (KPIs) such as sales volume, customer feedback, order defect rate, and late shipment rate. By monitoring these metrics, sellers can identify areas for improvement and take appropriate actions to maintain a healthy account performance.

Feedback Removal Management: This skill involves managing and addressing customer feedback on Amazon product listings. It includes identifying negative or inaccurate feedback, requesting removal or revision of such feedback, and maintaining a positive feedback rating. This helps maintain a good reputation for the seller and enhances the overall customer experience.

Account Case Creation: This skill involves creating and managing cases or inquiries with Amazon's seller support or customer service team. Sellers may need to create cases to address issues such as policy violations, account suspensions, listing errors, or any other problems requiring assistance from Amazon's support team. Properly managing account cases ensures timely resolution and support for seller-related concerns.