Virtual Receptionist/Customer Service Representative/Trainer

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

March 5th, 2025 (6 days ago)

Member Since

February 25th, 2022

Profile Description

-Handling customers' concerns about their medications, and bills or assisting them with the payments
-Provide customer care and real-time resolution
-Facilitate a class in a face-to-face setup or virtually
-Teach them proper phone etiquette, help them enhance their communication skills, and train new hires about product specific
-HIPAA trained and certified
-NTDC certified (7 Trainer Modern Roles, Trainer Core Competencies, BEST T & D, Performance Coaching, TSO Writing )-Answering inbound calls and doing outbound calls if needed.-Managing appointment calendars
-Collecting details from the new clinic's patient
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.-Identify and assess customers’ needs to achieve satisfaction.-Communicating with customers through various channels-Provide accurate, valid, and complete information by using the right methods/tools