TOP RATED CSR (Emails, Chat & Phone)|PROFESSIONAL VA| Admin

Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

High school diploma

Last Active

January 15th, 2025 (9 days ago)

Member Since

February 22nd, 2022

Profile Description

Are you in need of a top-rated customer service representative who can handle your most pressing tasks efficiently?
Look no further!

Here's what I bring to the table:

Customer Service Expertise:
Top-rated in providing exceptional customer service through email, chat, and phone support.Proficient in handling general emails, fulfillment processes, and escalations to ensure smooth customer Upgrade to see actual infodicated to ensuring customer satisfaction by resolving issues promptly and effectively.

Professional Virtual Assistance:
Highly skilled in managing administrative tasks, including scheduling, data entry, and project coordination.Experienced in streamlining workflows to ensure efficiency and productivity.Proficient in managing service agreements, handling client communications, and organizing documentation.

Dropshipping Knowledge:
Well-versed in the world of dropshipping, with experience in managing product listings, order fulfillment, and customer inquiries.Expert at coordinating with suppliers, tracking orders, and ensuring timely delivery to customers.

Strong Communication Skills:
Skilled in delivering clear and professional communication, both written and verbal, to ensure smooth interactions with clients and customers.
Experienced in crafting tailored responses for customer inquiries and resolving escalations.

Tools I Use:
Customer Service Platforms: Zendesk, Freshdesk, Gorgias
Virtual Assistance Tools: Trello, Asana, Upgrade to see actual info, Slack
Dropshipping Platforms: Shopify, Oberlo, AliExpress, Cj Dropshipping, Service Points
Communication Tools: Zoom, Google Meet, Skype, Upgrade to see actual info.<8efe80624d780eba0c6493ec45140364>Email Management: Outlook, Gmail, Meta Business SuiteE-commerce: WooCommerce, EtsyGraphic Design: Canva

With my diverse skill set and dedication to providing top-tier service, I'm ready to support your business needs and take your customer service experience to the next level!