Customer Service Rep | Admin Virtual Assistant | QA Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 31st, 2025 (6 days ago)

Member Since

February 21st, 2022

Profile Description

My career started as a call center agent, where I spent nearly three years as a Customer Service Representative for a US-based telecommunications account (Tracfone). In this role, I assisted customers over the phone, resolving inquiries, handling escalations, and ensuring customer satisfaction while consistently meeting quality performance standards.

I then advanced to a Quality Assurance Analyst position, where for two years, I monitored recorded calls, provided constructive feedback, and ensured compliance with company standards—an experience that sharpened my analytical and communication skills.

Additionally, in my most recent role as a Customer Service and Administrative Virtual Assistant for a shower company, I performed various administrative tasks, including data entry, email management, scheduling, and dispatching technicians for shower measurements and installations. I maintained organized records of customer interactions, managed order tracking, and coordinated with vendors to ensure timely deliveries. This role strengthened my organizational skills, attention to detail, and ability to multitask effectively. It also allowed me to work independently, meet deadlines, and support smooth daily operations in a fast-Upgrade to see actual infod remote environment.