Customer Service Support/Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

February 4th, 2025 (5 days ago)

Member Since

February 20th, 2022

Profile Description

Hello there!

Thank you for checking out my profile. My name is Upgrade to see actual info but I go by Rae. I am currently looking for a remote/virtual position and customer support that enables my curiosity and enthusiasm. I have been in BPO industry since 2015 and most of my experience is with Customer Service and Technical Support. Providing customer service support is such a challenging job but with all knowledge, skills and experiences I have, I know I would be able to provide quality customer satisfaction. I specialize handling customer inquiries, emails and chats.  I am well-trained in doing multi-tasks. Below are the samples of tasks I handled as Customer and Technical Support.

- Answers incoming calls and assist customers with products and services questions. - Help customers in resolving complaints with service technical issues and walking them through series of actions to resolve the problem.
- Schedules technician's visit if issues are unresolved over the phone.- Provide help through chats and emails in the form of procedural documentation.
- Keep records of customers' interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
- Provides timely and accurate customer feedback.

I also have teaching background which trained me to organize, enhance my confidence and creativity and be able to adapt to changes quickly. I am hardworking, fast learner, passionate and eager to learn new things. I am flexible in terms of schedule and highly reliable. I have been consistently awarded as best in reliability with 100% attendance and adherence and recognized as one of the top Customer/Technical Representatives. 

I am certified and recently completed a Freelancing - Virtual Assistance Course from Surge Marketplace Academy last March 31, 2022. I am looking forward to apply all the learnings I have acquired from the training. 

It would be an honor for me to be part of your business grow. Let's work 
together and make it a success.

Thank you!