Experienced E-commerce Account Specialist with a robust background in search engine optimization (SEO) and a demonstrated ability to foster long-lasting client relationships, exceed performance objectives, and drive consistent revenue growth. Committed to delivering outstanding service and developing tailored strategies for scaling client accounts.
**Client Relationship Development & Retention**: Expertise in cultivating and maintaining strong, long-term client relationships, using advanced communication and negotiation skills to enhance client satisfaction.
**Multifaceted Account Management & Coordination**: Skilled in overseeing multiple client accounts simultaneously, ensuring thorough, organized, and timely execution of all tasks.
**Amazon SEO & Product Listings Enhancement**: Conduct in-depth keyword research and competitive analysis to optimize product titles, descriptions, bullet points, and backend keywords for superior visibility and sales.
**Amazon Account Issue Resolution & Problem Solving**: Proven track record of successfully troubleshooting and resolving account-related challenges, ensuring smooth operations and minimal disruptions.
**Flat File Management & Technical Support**: Proficient in managing bulk data updates, optimizing product listings, and providing technical support to colleagues in troubleshooting upload issues.
**Strategic Account Expansion & Revenue Growth**: Skilled in identifying opportunities for account expansion and creating strategic plans to maximize growth and meet client objectives.
**Cross-Functional Team Collaboration & Support**: Effective in working closely with teams across departments to meet client needs and deliver optimal results.
**Proactive Communication & Client Support Excellence**: Dedicated to maintaining transparent and consistent communication, ensuring exceptional client support and satisfaction throughout all interactions.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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