Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 8th, 2024 (12 days ago)

Member Since

February 19th, 2022

Profile Description

I have been in the BPO industry for almost 8 years now. My experience in call center unleashed many of my potentials such as in the field of technical support, customer service, billing and eCommerce and various admin tasks which includes but not limited to creating presentation and reports for monthly and quarterly business reviews, daily reporting, data analysis, overseeing possible issues with the line of businesses, handling VIP customers' concerns and taking responsibility on reaching out respective teams for any concerns that requires their intervention.
Work Experience and Positions:
1.) Customer Service/Billing Specialist - 6 months
2.) Technical Support Representative - 2 years and 3 months
3.) Subject Matter Expert - 3 months then promoted to L2
3.) Level 2: Technical Support - 1 year
4.) Level 3 Support for Care/Technical Support/Chat and Social Media/Team Manager - 3 years and running
I am a fast learner, I can work with less supervision, highly dependable and always make sure to submit deliverables on time.
My goal is to deliver the best service and great satisfaction to clients.
I can work with different tools like CRM tools, eCommerce, Salesforce, Jira, Confluence, Slack and Bugzilla.
Apart from the mentioned skills above, I also have a background in drawing, sketching, making posters, editorial cartooning, making slideshows and using Canva for creating presentations.