ECommerce Customer Service Specialist w/ Shopify Experience

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 8th, 2025 (4 days ago)

Member Since

February 18th, 2022

Profile Description

I'm a well-versed Customer Service and Technical Support Representative who handles outbound and inbound calls and email. I'm excellent in both spoken and written English, proficiency in using MS Office, Excel, Zendesk, and PowerPoint, types 50 words per minute, very detail-oriented, easily adapts to new processes and tools.
Key experiences and acquired skill sets:
Sales Representative of a well-known brand in the U.S:

-Promotes the company's products and services while providing outstanding customer service.
-Identifies customer's needs by providing an array of options to make their lives more comfortable while the company increases its sales over time.
Customer Service Associate of an American Multinational Telecommunications:
-Handles complex problems and worked with customers to ensure all issues and concerns with their services were resolved quickly.
-Empathizes with the customer’s frustrations and reassures long-term resolution to save their time from the same inconvenience.
Billing Support Associate of a growing streaming platform in the U.S:
-Provides real-time billing information, processes credits and assists customers’ with managing their accounts.
-Handles inbound and outbound using Zendesk while answering phone calls at the same time to ensure customers’ satisfaction.
I’m new in Freelancing but I am confident that I can provide an exceptional service if I will be given a chance. I am willing to learn to new things, to discover new possibilities and to work with a team for the company’s betterment. I am flexible to any time schedules and I can work during holidays.
I believe that doing your job with professionalism and integrity will drive excellent results!