Project Manager / VA Consultant

I provide support through various channels such as phone calls, emails, and live chat, depending on the company's communication platforms. I patiently listen to customers' problems, asking relevant questions to gather all the necessary information to provide accurate solutions. I strive to deliver exceptional service by being empathetic, understanding, and professional throughout the interaction.

My primary responsibilities include managing schedules, coordinating meetings, and organizing appointments for the team. I am adept at using scheduling software and tools to ensure that everyone's calendars are up-to-date and conflicts are minimized. I also handle incoming and outgoing correspondence, such as emails, and phone calls, directing them to the appropriate individuals or departments. Another crucial aspect of my role is maintaining office records and documentation. I organize and file documents, electronically, ensuring easy retrieval and secure storage. I am proficient in using office software such as word processors and spreadsheets to create and update documents, reports, and presentations as required. As an office admin, I often serve as a point of contact for internal and external stakeholders, providing assistance, information, and support as needed. I answer inquiries, and direct them to the appropriate personnel or resources.

I oversaw the implementation of the Odoo ERP system for a signage manufacturing company. I collaborated with stakeholders, managed the project, and ensured the ERP was deployed on time and within budget. I also identified areas for process improvement, provided key data for decision-making, and conducted UX/UI testing. I was committed to delivering high-quality results and ensuring customer satisfaction throughout the project.