Reliable Administrative Assistant, Customer Service Pro

TIKTOK ◘ Qualify and Outreach TikTok Content Creators to promote product. ◘ Influencer Collaborators and Engage Content to Creator through TikTok Seller Central. E-COMMERCE: ◘ Promptly responded to their queries professionally. ◘ Process refunds and replacements. ◘ Maintaining store star ratings. ◘ Proactive recommends new processes to the client for cost and wise process efficiency. ◘ Collaborate with other development teams. AMAZON ◘ Uploading Product images to Amazon Seller Central

AMAZON AFTER-SALES CUSTOMER SUPPORT ◘ Reaching out to customers about their low star rating reviews via Email. ◘ Process refunds and replacements. Maintaining store star ratings. ◘ Proactive recommends new processes to the client for cost and wise process efficiency. ◘ Collaborate with other development teams. CUSTOMER SERVICE REPRESENTATIVE ◘ Manage large amounts of incoming phone calls, ◘ Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; ◘ Follow up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. ◘ Build sustainable relationships and trust with customer accounts through open and interactive communication. ◘ Take the extra mile to engage customers. ◘ Retaining customer loyalty. SUBJECT MATTER EXPERT ◘ As an SME, made immediate, effective, and considerate decisions under pressure. ◘ Made sure that all trainees were aligned with the products and processes to deliver excellent performance to the client

OFFICE GENERALIST - Aug 2011 - Jan 2015 HUMAN RESOURCES ASSISTANT ◘ HR Assistant Compile and update employee records (hard and soft copies). ◘ Coordinate HR projects (meetings, training, surveys, etc) and take minutes. ◘ Properly handle complaints and grievance procedures. ◘ Assist our recruiters in sourcing candidates, updating our database, and administering examinations. ◘ Assist in the organizing of recruitment events/bazaar, and attend them to facilitate their success ADMINISTRATIVE ASSISTANT ◘ Act as the point of contact for internal and external clients. ◘ Develop and maintain a filing system, and manage contact lists. ◘ Provide general support to employees, clients, and visitors. ◘ Handle and liaise with the CEO's requests and queries. ◘ Travel arrangements to the CEO, and other ad-hoc. MARKETING OFFICER ◘ Preparation of proposals and bidding documentation. ◘ Maintain and update mandated government and company files. ◘ Attend bidding or proposal meetings with prospective clients.

◘ Increase the client's Facebook page visibility online. ◘ Increase likes, shares, and sales by constantly posting relevant posts online. ◘ Creating relevant content.