Virtual Assistant |Social Media Manager|CSR Expert

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

November 23rd, 2024 (yesterday)

Member Since

February 10th, 2022

Profile Description

Hello! I'm Upgrade to see actual info, an experienced Virtual Assistant dedicated to streamlining business operations, enhancing online presence, and ensuring your brand thrives. I specialize in digital content creation, administrative management, and effective market research to help businesses grow efficiently and effectively. Plus, I have access to a network of professionals through my own agency, allowing us to scale your team as needed.
What I Offer:
Stream Production: Managing and producing professional live streams using StreamYard.
Content Creation: Designing visually engaging newsletters with Canva and crafting compelling content using AI tools.

Social Media Strategy: Developing effective social media strategies, interacting with customers online, and boosting engagement to grow your brand.
<8efe80624d780eba0c6493ec45140364>Email & Calendar Management: Keeping your inbox organized and your calendar on track for seamless operations.

File Management: Consolidating and organizing files, including Google Drive automation using Google Scripts.

Recruitment Support: Assisting in hiring and onboarding Virtual Assistants, with the ability to tap into my agency's network if additional support is needed.
<8efe80624d780eba0c6493ec45140364>Email Marketing: Managing email lists and running targeted newsletter campaigns through Mailchimp.

Admin Tasks: Handling day-to-day administrative tasks to ensure your business runs smoothly.

Market Research: Conducting detailed market research, including niche areas like candle creation.

If you’re looking for a reliable and versatile partner who can help you boost productivity and elevate your online presence, I’m here to assist! Whether you need a single Virtual Assistant or a larger team, I have the resources to support your needs.

Ready to take your business to the next level? Contact me today, and let's make it happen together!

Top Skills

Customer Support

Experience: 5 - 10 years

With 7 years of experience in customer service, I’ve managed high volumes of inbound and outbound calls, provided email and chat support, resolved complaints, and handled reservations. My role involved meeting sales targets, conducting follow-ups, and collaborating with teams to ensure exceptional guest satisfaction.

Customer Support » Email Support

Experience: 6 months - 1 year

During my time with my previous employer, I was trained in email support, handling customer inquiries efficiently and professionally. I managed a high volume of emails, resolved issues, provided detailed responses, and ensured timely follow-ups to maintain customer satisfaction.

Customer Support » Phone Support

Experience: 5 - 10 years

Over the past 7 years, I’ve gained extensive experience in both inbound and outbound phone support. I efficiently managed high call volumes, addressed customer inquiries, resolved issues, handled complaints, and facilitated bookings and reservations. My role involved clear communication, problem-solving, and delivering exceptional service to ensure client satisfaction.