Customer Service Representative/ Insurance Claims Officer

Overview

Looking for gig work

at $10.00/hour

Bachelors degree

Last Active

February 2nd, 2025 (today)

Member Since

February 10th, 2022

Profile Description

I am Upgrade to see actual info. A self-motivated professional with more than ten years of experience in the field of customer service, technical support, billing, credit card services, and property/motor claims management.
I started as a Customer and Credit Card Services officer with Teletech Customer Care Management Upgrade to see actual infoom April 2011 to December 2012. I was responsible for answering billing questions and disputes, explaining details about the e-books, and troubleshooting eBook reader errors. Then transitioned to credit card support services mainly answering over a hundred CSR calls a day.

Then I worked as a Customer /Technical Support / Sales Representative with Convergys from January 2013 to October 2016, wherein I gained knowledge and troubleshooting skills with voiceover IP phones. I was also at the same time responsible for handling billing payments, disputes, settlements, and customer retention.

The highlight of my career was when I worked with one of Australia’s biggest insurance companies- QBE Insurance, as a property and motor claims manager, from October 2016 to August 2021. I am an experienced end-to-end claims manager responsible for making decisions on claims outcomes, interpreting policy coverages, and promptly informing the customers of acceptance/denial of their property or motor claims. 

I also have strong coordination skills with clients, suppliers, and partners such as builders/building consultants, repairers, and assessors among others. I also handled the first level of disputes and identify suspicious or potentially fraudulent claims.

As a claims officer, I handled both inbound and outbound calls, manager portfolios/tickets, and emails on a daily basis. With all the many tasks assigned and being big on time, portfolio, and email management, I made sure to utilize google calendar/ ASANA for my personal tasks and reminders.

Tools proficient with Zendesk, Freshdesk, Turbo, Amazon Connect, Interaction Client, Guidewire, ASANA, Slack, Microsoft Teams, Outlook, Zoom, AMS 360, Docusign